RENAULT ZOE (BFM) (2012-2024) parts

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General and purchase conditions

GENERAL AND PURCHASE CONDITIONS

WELG Varuosad OU , register code 10253771, Manniku street 6, Valga, Estonia and customer who places an order in an e-shop operated by WELG Varuosad OU www.welg.ee and identifies by entering his /her personal data (hereinafter referred to as the Client) has agreed on the following terms and conditions.

1. GENERAL PROVISIONS

1.1. The Contracting Parties shall, when regulating their relations, follow the laws and other legal acts of the Republic of Estonia and the user agreement.
1.2. The Store Administrator has the right to change the service offered by the E-Shop at any time.
1.3. The Store Manager has the right to unilaterally change the terms and conditions of the use agreement without obligation to inform the Customer in writing by e-mail.

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2. PRODUCTS AND PURCHASES

2.1. The displayed photos of the product are real and do not differ from the actual product.
2.2. After selecting the desired goods, the Customer undertakes to enter the data necessary for the execution of the order (surname, name, contact phone, e-mail, postal address, delivery address, postal code, method of payment).
2.3. The Customer undertakes to provide the correct data necessary for the execution of the order. The Store Manager shall not be liable for non-execution of the order due to incorrect data provided by the Customer or the resulting consequences.

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3. PRICES

3.1. Prices of all goods in the e-shop are calculated in euros and including VAT.
3.2. The Store Manager has the right to change the displayed prices at any time.
3.3. If the Store Manager has changed prices in the e-shop after the consumer has placed the order and paid for it , the respective goods will be delivered to the Customer at the prices prevailing at the time of ordering . The customer shall not be entitled to claim reimbursement of the price difference.

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4. PAYMENT OPTIONS

4.1. The order can be safely paid by links from the Bank of Estonia .
4.2. The manager of the e-shop does not have access to the customer's bank and credit card data.

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5. DELIVERY TIME AND DELIVERY TERMS

5.1. Orders placed in the e-shop will be reviewed on the same business day.
5.2. The guaranteed delivery time is 5 working days, unless otherwise stated. As a rule, the delivery time of the item is 1 working day. Upon request, the Customer has the opportunity to cancel the order and the Store Manager will refund the purchase amount paid to the Customer.
5.3. The goods will be delivered at the agreed time to the delivery address indicated in the order. Items are transferred only to the customer. The goods shall be transferred to a third party only in agreement with the buyer.
5.4. The goods will be delivered via courier, unless the customer requests otherwise.

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6. CONTRACT REPLY BEFORE THE STORE OPERATOR PERFORMS THE CONTRACT

6.1. The Customer, who wishes to withdraw from the contract after placing the order and before the completion of the contract to the service provider, undertakes to inform the Store Manager in writing as soon as possible . Written notification must be sent by e-mail. by mail autolammutus@welg.ee or call +3725026740 The e-mail must indicate the order number from which you wish to refuse, as well as the Customer's contact information (name, surname, date of order).
6.2. If the request to withdraw from the contract reaches the service provider after the termination of the contract by the Store Manager , the withdrawal of the contract takes place in the "Right of return " section of the Agreement of Use
6.3. The Store Manager shall refund the amount paid to the Customer no later than within 3 working days from the receipt of the request to withdraw from the contract.
6.4. The money will be transferred to the same checking account from which it was received by the Store Administrator.

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7. RIGHT OF RETURN

7.1. Goods purchased in the e-shop are subject to a 14-day return policy. In addition, WELG Varuosad OU provides a guarantee of at least 3 months for all goods , unless otherwise specified in the product .
7.2. The right of return and the warranty shall not apply if the spare part has been dismantled or damaged by the customer.
7.3. Upon return ,the money shall be returned to the Customer no later than within 3 working days from the return of the goods .
7.4. The money will be transferred to the same checking account from which it was received by the Store Administrator.
7.5. When returning the goods , the Store Manager does not cover expenses, which include: transportation, installation/testing and removal of the spare part .

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8. PERSONAL DATA AND THEIR USE

8.1. The User gives his/her explicit and informed consent to the Store Manager to process his/her personal data.
8.2. Personal data that have become known to the service provider entered by the consumer when placing the order shall be recorded in the customer register and used to provide sales services and goods to the Client .
8.3. Source of personal data – formation of relations with the customer when registering an order in e-shop.
8.4. Personal data to be registered includes data about the Client's order (surname, first name, street, house, apartment number, settlement or city, postal code, telephone number , year of birth , gender, mode of delivery , method of payment used, reception by sending an e-shop by e-mail letters ).
8.5. Personal data necessary for the intermediary of goods to the Client may be transferred to companies providing courier services .
8.6. The Store Operator undertakes not to transfer registered personal data to unauthorised persons.
8.7. The Store Manager reserves the right to transfer data about the user if they are transferred to the person who processes the data in fulfilment of a legal obligation and has the legal right to do so , or if it is done in order to protect his health or freedom. another person.
8.8. The Client has the right to verify the personal data related to him / her, as well as to change or delete the data from the register.
8.9. The Customer agrees that the Store Administrator sends the order confirmation to the e-mail address indicated when placing the order.
8.10. The Customer agrees to send sales offers to the Store Manager by placing an order at the specified e-mail address, if he/she has indicated the appropriate consent on the order placing page in the relevant window.

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9. CONDITIONS OF USE

9.1. The Client must familiarize himself with the conditions specified in the contract of use.
9.2. By placing an order by placing a check mark in the appropriate window "I agree to the terms and conditions of use of the Store and comply with them unconditionally ",the Customer agrees that he/she has and agrees to the terms and conditions set out in the User Agreement .

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10. CLAIMS PROCEDURE

10.1. In the case of defective goods, the consumer has the right to lodge a complaint with the seller within 30 days from the date of delivery of the goods , except for goods with an extended warranty. The complaint must be lodged without delay, but no later than one month after the defect has been identified. The Customer must keep purchase documents (invoice , contract, etc.) proving that the goods were purchased from WELG Varuosad OU e-shop . In the absence of a proof of sale , the seller may not resolve the problem .
10.2. The time limit for submitting a claim shall begin on the date of purchase of the goods .
10.3. The examination is carried out by WELG Varuosad OU in order to find out the presence of the defect and the cause of the occurrence .
10.4. Independent examination - additional paid examination carried out at the request of the client by an independent expert if the client is not satisfied with the results of the examination carried out by WELG Varuosad OU .
10.5. The claim shall not be investigated if WELG Varuosad OU proves that the defects of the product are due to the fault of the consumer .

Warranty terms

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